AI Company Konan Technology

Why you should opt
Konan Chatbot

Ever feel like escaping your same old work routine?
Leave that to the AI agent and concentrate on tasks that will add higher value.
Konan Chatbot, the automated chat service, will upgrade your business.

Konan Chatbot is an AI-based conversing agent that upgrades your business through high-quality conversation service.
Based on natural language comprehension, text mining, machine learning, and deep learning technologies,
the chatbot provides high-quality conversation services.

Video - Conversational AI, Konan Chatbot

SECURITY CERTIFICATE
_

Konan Chatbot has acquired the
CSAP SaaS cloud security certification to
provide a cloud environment
that you can trust during use.

BENEFITS

Benefit 01.

Making Tasks Efficient Through Task Automation

The chatbot provides the answer most suitable for the user’s intent, reducing the work burden and enhancing work efficiency.

Benefit 02.

Cutting Costs and Boosting Satisfaction

Our solution reduces the inflow of simple queries, leading to reduced labor and costs and boosting user satisfaction through optimal answers.

Benefit 03.

Immediate Interaction and Systematic Responses

The chatbot increases customer retention through easy and immediate reactions as well as its systematic responses.

Benefit 04.

Uniform and Consistent High-Quality Answer Output

The chatbot provides uniform, consistent, and high-quality answers to customers by swiftly delivering the required information to consultants.

FEATURE

Konan Technology’s very own document AI technique and pre-trained deep learning model dramatically decrease establishment costs while simultaneously providing high-quality conversation services via an in-depth natural language comprehension technology.

Document AI

You can build conversation databases automatically from structured documents, such as Q&A, and unstructured documents, including manuals and regulations, to reduce time and costs.

Pre-Trained Deep Learning Model

The pre-trained deep learning model (BERT) is utilized to provide the appropriate answer through meaning-based inference without the need for additional learning.

Deep Natural Language Understanding

Along with meaning matching technology based on deep learning, the chatbot uses natural language analysis and comprehension techniques to identify the intent of the user’s query and provide optimal answers. This process allows the chatbot to satisfy all aspects of query recall rates and answer precision.

Machine Reading

Through document structuring and meaning-based vector search, the chatbot finds the answer area for the question from documents and paragraphs and applies deep-learning machine reading to provide the appropriate answer.

Intuitive Integration Development Tool

You can single-handedly integrate the chatbot with legacy services through minimum coding via the visual conversation scenario editor.

Conversation Quality Control

Enjoy enhanced and sustained conversation quality through various features, including conversation history management, conversation placement tests, and design/service mode support.

Convenient Operation Management

Through the web-based manager, you can conveniently handle management actions required for conversation service operations, including performance and statistics monitoring, backup and recovery, and service distribution.

TECHNOLOGY

The AI Agent Equipped With
All of Chatbot’s Core Features

Konan Chatbot is an AI chatbot equipped with all the core technologies of chatting robots, including the natural language comprehension technology that identifies the user’s intention by adequately understanding the natural language input, the natural language creation technique that generates a natural answer for the given situation, the conversation processing technology that configures and structures the conversation between the chatbot and the user, and the deep learning skill that analyzes and learns massive conversation training data to better comprehend and chat with the user.

USE CASES

Konan Chatbot is reducing repetitive response tasks for various companies and responsible agency departments, including personnel query handling, lifestyle information, customer counseling, and academic affairs counseling teams, and configures a 24-hour response system, reducing worker fatigue and making their tasks more efficient.

CASE01. Hometax’s Tax Counseling Chatbot (National Tax Service)

Overview

When reporting periods for income taxes, VATs, and year-end tax adjustments arrive, tax authorities experience an massive surge of related consultation and inquiry requests. As for small businesses, they struggle to fill out their ledgers during every yearly reporting period because it’s difficult for them to get the help they need from tax accountants.
To solve this problem, the National Tax Service utilizes Hometax to provide tax-related answers and counseling to individual and corporate businesses regarding general income tax, VAT, year-end tax adjustments, and tax evasion reports. The agency also plans to expand its service area to earned income tax credit, transfer income tax, and school expense repayment.

Implementation Effect

By implementing Konan Chatbot to actual accounting counseling, the National Tax Service could provide necessary answers immediately anytime and anywhere, aiding taxpayers and tax authorities.
Since first implemented in October 2019, the National Tax Service accepted and answered 500,000 queries on VAT, 310,000 on general income tax, and 890,000 on year-end tax adjustment as of March 2021, garnering noteworthy counseling effects.

CASE02. Integrated Company Task Support Chatbot (SK Hynix)

Overview

Workers in companies’ support teams experience frequent and repetitive tasks in human resource and general affairs areas, including recruitment, wages, and work environment issues. When the workers are drowning in low-productivity tasks or work that does not require intellectual ability or creativity, they lose the time and motivation to focus on more critical areas, such as improving the relationship between the company and employees, empowering workers’ training programs and their capabilities, and discovering and maintaining new talent.
By implementing Konan Chatbot into the company’s work support areas, you can substitute for this repetitive work, allowing those in charge to concentrate on the crucial tasks that matter.

Implementation Effect

By operating the chatbot in six areas, including HR, IT/OA, safety and hygiene, finance, production information, and task standards, there was a boost in availability and task efficiency for each system.
The chatbot alleviated the workload overload for employees in relevant departments and handled answers that required personalized or security-related responses, leading to a visible increase in employee satisfaction.

CASE03. University Life Helper- Academic Affairs Chatbot (Seoul National University of Science & Technology)

Overview

The limited number of administrative staff puts a strain on answering various inquiries from students every semester. This reality led universities to already equip a chatbot service or actively consider its implementation. Individualized support for students in accordance with the expansion of remote classes is becoming especially crucial during the paradigm shift of academic affairs in the age of remote learning.
Konan Chatbot caters to this demand by enabling precise and swift responses to students and faculty members’ queries through its personalized and tailored counseling features.

Implementation Effect

Konan Chatbot reduces worker fatigue and makes their tasks more efficient by cutting down on repetitive response tasks and configuring a 24-hour response system. The chatbot enabled the download of necessary regulations or forms during counseling, streamlining and speeding up counselors’ task processing.

CASE04. Search Bot Service (National Assembly Library)

Overview

It’s not easy to find the right information when you have to scroll through the massive data inside an electronic library through the existing web page system. Obstacles lie before beginners, ranging from finding search menus to entering various search conditions.

Implementation Effect

Applied with the “conversation-type user interface” that allows even the first-time user to easily master the manual and Konan Chatbot combined with an intelligent search feature, the library has become capable of allowing anyone to conveniently inquire how to use the electronic system and search its data.
Linked with the National Assembly Library’s integrated internal search system, the chatbot identifies various search conditions, including titles, authors, and publishers, and analyzes natural language to provide a search service that feels like you’re talking to an actual librarian.
The chatbot’s recognition rate has been enhanced by enabling it to recognize STT (voice) errors and typos through the typo correction feature based on Korean pronunciation.

Konan Chatbot has been established and applied to diverse industry sectors, including governmental and public areas, business, finance, and education.

Government/Public